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File Transfer Types
An overview of the different file types supported in file transfer.
File transfer can be enabled/disabled on both the customer and agent side. You must be an Account Holder to make these changes.
• File transfer in the customer chat widget is enabled/disabled in Chat Widget settings
• File transfer for the agent is enabled/disabled in Company Config settings: Company Configs > Agent Experience > File Transfer
Supported File Types
Enabled
[
// Image
'jpeg',
'png',
'gif',
'bmp',
'svg',
'webp',
// Video
'webm',
'mp4',
// Audio
'mp3',
'wav',
'ogg',
// PDF
'pdf',
];
Extra Types Enabled
[
// Documents
'doc',
'docx',
'csv',
'rtf',
// Spreadsheets
'xls',
'xlsx',
'txt',
// Presentations
'ppt',
'pptx',
'ppsx',
];
All Types Enabled means no file type restriction.