File Transfer Types

An overview of the different file types supported in file transfer.

File transfer can be enabled/disabled on both the customer and agent side. You must be an Account Holder to make these changes.

• File transfer in the customer chat widget is enabled/disabled in Chat Widget settings

• File transfer for the agent is enabled/disabled in Company Config settings: Company Configs > Agent Experience > File Transfer

Supported File Types

Enabled
[
    // Image
    'jpeg',
    'png',
    'gif',
    'bmp',
    'svg',
    'webp',

    // Video
    'webm',
    'mp4',

    // Audio
    'mp3',
    'wav',
    'ogg',

    // PDF
    'pdf',
];

Extra Types Enabled
[
    // Documents
    'doc',
    'docx',
    'csv',
    'rtf',

    // Spreadsheets
    'xls',
    'xlsx',
    'txt',

    // Presentations
    'ppt',
    'pptx',
    'ppsx',
];

All Types Enabled means no file type restriction.