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File Transfer Types

An overview of the different file types supported in file transfer.

File transfer can be enabled/disabled on both the customer and agent side. You must be an Account Holder to make these changes.

• File transfer in the customer chat widget is enabled/disabled in Chat Widget settings

• File transfer for the agent is enabled/disabled in Company Config settings: Company Configs > Agent Experience > File Transfer

Supported File Types

    // Image

    // Video

    // Audio

    // PDF

Extra Types Enabled
    // Documents

    // Spreadsheets

    // Presentations

All Types Enabled means no file type restriction.