Filtering Interactions
By default, the interactions presented will be ordered with the oldest showing first and paginated. To help search the data, we allow filtering of the data. The filters can be passed as query parameters to the request. The list of available filters is below:
| Name | Data Type | Description | Example |
| enddate | string | This date is the last date to search, only interactions before and including this date will be shown | 2021-04-20 |
| startdate | string | This date is the first date to search, only interactions after and including this date will be shown | 2020-01-20 |
| users[] | array | This accepts an array of user IDs | 6 |
| queues[] | array | This accepts an array of queue IDs | 2 |
| tags[] | array | This accepts an array of tag IDs | 1 |
| quickref | string | This allows you to filter by an interaction quickref | 12345 |
| completed | boolean | This accepts a true or false value to filter completed interactions | true |
| active | boolean | This accepts a true or false value to filter active interactions | true |
| comments | boolean | This accepts a true or false value to filter interactions which have comments left by the customer | true |
| feedback | string|boolean | This accepts true or false, or a string containing 'all' to show interaction with either positive, negative or any feedback. | true false 'all' |
| video | boolean | This accepts a true or false value to filter interactions which were video interactions | true |
| voice | boolean | This accepts a true or false value to filter interactions which were voice interactions | true |
| cobrowsing | boolean | This accepts a true or false value to filter interactions which were cobrowsing interactions | true |
| chat | boolean | This accepts a true or false value to filter interactions which were chat interactions | true |
| handled | boolean | This accepts a true or false interaction to filter interactions which were, or were not handled by an agent, useful for tracking abandoned interactions | true |
| search (deprecated) | string | This is a general search method which will search for content within tags and messages. Please note this method is deprecated and will require additional filtering parameters in the next minor release. | 'Complaint' |