Engage Platform Security
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      Firewall

      Firewall

      Unfortunately, a small percentage of website users can be time wasters or behave inappropriately. Agents can block these interactions after the interaction has ended. 


      Supervisors & Account Holders can view a list of any blocked IP address, and see the details of who blocked them and the reason why.


      You are able to 'unblock' any of these IP addresses.