Getting Started

Talkative has an analytics platform designed to help you understand the behaviour of your customers to enable you to better manage your agents' time and increase productivity. The platform can be loaded by clicking "Analytics" on the main menu within Engage.

Default Reports

By default, your organisation is crafted with some simple reports:

Interactions by Queue
Abandoned Interactions
Voice Calls
Chats
Cobrowses
Interactions by Agent
Feedback Responses
Tags
Average Interaction Duration Per Agent (in minutes)

These reports can be filtered by dates and grouped by Hour, Day, Week or Month. The default reports can be edited and emailed as a CSV or as a graphic.