In-Queue Wait Messages

How to add in wait messages while customers queue for chats or video chats

Within the Chat Widget editor, go into your chat widget config, and navigate to the Wait Messages menu:

Each message will display once for the specified time period, unless Looping option is enabled.

Wait messages are currently company-wide and will apply to all queues.

Including links

You can embed links into wait messages by following markdown format:
While you wait, check out our FAQs here: [link test example](

See related article: