Console Features
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      Message Notifications

      Message Notifications

      Enabling notifications allows us to alert you whenever a new message from the customer is received to make sure you stay on top of the interactions you are handling.


      Prerequisites

      1. If you are using ignite make sure it is loaded over HTTPS.

      Enabling Notifications

      1. Visit https://eu.engage.app/queue and login if prompted to do so. (This URL is for the EU region, substitute the region for your instance region (eu, au, us)
      2. Once the page loads you will be prompted to allow notifications, press Allow.

      Note: If you are not prompted for notification permissions you may need to manually enable them, follow the instructions below.

      Manually Enabling Notifications

      Chrome

      1. Click the padlock icon to the left of the web address.
      2. Change the notifications from Block (or Ask) to  Allow.

      Firefox

      1. Click the padlock icon to the left of the web address.
      2. Click the X against the notification setting.
      3. Reload the page and you will be prompted to allow notifications , press Allow.