Notifications Overview

Notifications Overview

Talkative allows supervisors and account holders to send notifications to selected or all queues. These notifications can be sent to either the agents or customers 

To create a new notification to broadcast to the queue follow the steps below:

Text: this box represents the text which will be broadcast to all the agents.

Queues to be broadcast to: Use this to select which queues the message should go to. Multiple queues can be selected using the drop down box.

Send to all queues: If selected, this will send the message to every queue in your Talkative environment.

Send to currently active chats as well: If checked, this will send the message to all active chats including customers.

Once the settings are selected, click send to send the notification.