SMS
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      Outbound SMS

      This article explains how to use outbound SMS within Talkative

      All Talkative customers can now utilize outbound SMS interactions

      This feature can be used for a variety of use cases, including:

      • Follow-up messages for ongoing customer issues
      • Feedback requests
      • Order status updates
      • Appointment reminders

      To Enable outbound SMS in the console you will need to go to:
      Settings > General > Manage Company Configs

      Once in Manage Company configs you can enable outbound SMS under Agent Experience > Outbound SMS > click drop down and select Enabled


      This will now allow you to send outbound SMS which you can do via the Outbound SMS option on the left-hand console menu.  From here you will need to enter:

      •  Phone number to text - This will be the customer you wish to send SMS too
      • Number to send from - This is a drop-down menu so if you have more than one company number you can select the number that is relevant to this particular SMS
      • Message to Send - The copy you wish to send can be entered here