Setting up a Generic CRM/Webhook Integration

Setting up a Generic CRM/Webhook Integration

The Generic integration allows you to set up a system whereby we post interaction data to a chosen endpoint after the interaction has finished. The webhook type event is dispatched 10 minutes after the interaction has ended.

The CRM Integrations can be accessed from your company manager:

If you have not got any CRM integrations setup, click "Add CRM Integration" - if you already have an integration setup, this will read as "Manage CRM Integrations"

This page will list your current CRM integrations and give you the option to add a new one.

Choose the "Talkative CRM". 


More information is being added to this endpoint soon, including customer journey information and device spec information)

Once you have completed the form, click Setup CRM Integration. Now this is complete, you will start receiving data to your endpoint approximately 10 minutes after an interaction has ended.