A high level walkthrough of a typical Talkative implementation plan and timelines.
Every deployment is slightly different, but the below action items illustrate the most common action items as part of a Talkative deployment.
Basic System Set Up [Mandatory]
• System set up (5 minutes) - sign up for an account here: https://gettalkative.com/free-trial
• Add users (5 minutes)
• Add 1 by 1, CSV upload, or SSO (see below)
• Add users to groups (5 minutes) - Guide
• Business Hours (5 minutes) - Guide
Website Integration [Mandatory unless app only, or social only]
• Add scripts to the website (30 mins) - Guide
• Configure and design widget (1 hour) - Guide
Routing configuration
• Talkative routing config (5 mins), OR;
• Contact centre routing integration (1-2 days) - Mitel Guide
• Salesforce Omni-Channel routing integration (1 hour) - Guide
• Console CRM embed (1 hour) - Salesforce Guide
Optional
• Social media integrations - 30 minutes for Facebook/Twitter (self-serve), 1 day for SMS/GBM (Talkative assistance required) - Guide, 8-10 weeks for WhatsApp (Talkative assistance required) - Guide
• Chatbot - anything from 1 day to 4 weeks depending on complexity - Guide
• SSO integration (1 day) - Guide
• User training (2 hours) day
• Analytics & bulletins customisations (30 mins) - Guide
• Supervisor dashboard customisations (30 mins) - Guide
• Mobile app (1-2 days) - Guide
• Data storage settings
• Console settings
• Queue Settings
• Canned Messages
• Security
Project Management & Implementation Assistance
|
|
|
Free |
Pro |
Business |
Enterprise |
|
In-App Self-Serve |
As available |
Yes |
Yes |
Yes |
Yes |
|
Video Content |
As available |
Yes |
Yes |
Yes |
Yes |
|
Kick Off Call |
30 Minutes |
- |
- |
Yes |
Yes |
|
Assistance with Data Entry |
Basic manipulation |
- |
- |
- |
Yes |
|
Chat Widget design Call |
60 minutes |
- |
- |
- |
Yes |
|
Revision Call |
60 minutes |
- |
- |
- |
Yes |
|
Chatbot Consultation |
60 minutes |
£ |
£ |
£ |
Yes |
|
User Training |
30 minutes |
- |
- |
1x30min |
3x30min |
|
Comms with Web Team |
Providing code |
- |
- |
- |
Yes |
|
Admin Training |
45 minutes |
- |
- |
1x45min |
3x45min |
|
Go Live Prep Call |
Various |
- |
30min |
60min |
60min |
|
Set Up Call |
60 minutes |
£ |
£ |
Yes |
Yes |