Teams Integration

1. Create an Azure AD app App Registration (https://portal.azure.com and go into azure Active directory)
2. Scope to "Accounts in this organizational directory only"
3. Set "Redirect URL to "https://eu.engage.app/teams-configs/oauth" depending on your region (us, au)
4. Go into API Permissions

Grant the following Microsoft Graph Delegated Permissions

Presence.Read
Presence.Read.All
Presence.ReadWrite

Then grant these Application Permissions:

TeamsActivity.Send
Presence.ReadWrite.All

Make sure you grant admin consent to all of these.

5. Next, go generate a client secret (At Certificates & Secrets):

Copy the value of it and keep it safe. It will disappear once you navigate off the page.

6. Once you've done all that, you can request the manifest file from support@gettalkative.com

You'll need to unzip it, and in manifest.json change

this should be your Application (client) ID (available for your customizable app) under overview and the oauth attribute from step 1.

And also

   "staticTabs": [        
       {            
           "entityId": "queue",            
           "name": "Queue",            
           "contentUrl": "https://eu.engage.app/queue",            
           "websiteUrl": "https://eu.engage.app/queue",            
           "scopes": [ "personal"]        
      }    
],

to point to your org.

Rezip this as a zip file and install it as a custom application on admin.teams.microsoft.com

Navigate to teams.microsoft.com and install the app for your user.
Set up a teams integration in engage

Your params should be:

Client ID: The Application (client) ID off the azure AD app Tenant ID: the Directory (tenant) ID off of the azure AD app. Client Secret: The secret you saved in a previous step Teams app URL: Get your Teams APP ID from your teams admin panel. (App ID **NOT** the external one). Plug it into this URL: https://teams.microsoft.com/l/apps/{YOUR_APP_ID_HERE}/sections/queue

(Talkative Admins must perform this step)