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User Account Permissions

Application Permissions

The Talkative Engage Platform has 4 user levels. Account Holder, Restricted Supervisor, Supervisor and Agent.

Account Holder accounts are used for deployment and top level settings of the system.

Restricted Supervisor is not commonly used, but can be useful for BPO environments where you might want to give an external user read-only access to interaction logs for audit purposes.

Supervisors have access to Analytics and can view interactions belonging to agents, however, unlike Account Holders, they cannot make any major changes to the company setup.

Agents have the least access to the system. The Agent permission allows users to login and receive incoming interactions, and some read access to Canned Messages and Tags for reference purposes.

Account Holders can change permissions of Agents and Supervisors. If you need to change a permission of a user, please do this within your company control panel.

User Account Permissions

Please see the table below to understand which types of users can perform which actions on the Talkative platform: