User Workload Management

A user workload can be configured to enable different communication channels, including, chat, voice and video. In addition to this, the users chat capacity can be increased or decreased depending upon their skill level.

From within the User Manger, please click Edit on the user you wish to update. On this screen, you will see the Workload settings:

Clicking Edit here will allow you to adjust the users workload settings.

Update the workload configuration and click update.

Please note, the user may need to refresh their queue page for these changes to take effect.