Incident Response

We maintain a documented Incident Response Plan covering all information security and data privacy events and incidents.

If you become aware of a security event, possible incident, security weakness or suspicious activity affecting Talkative services, report it immediately:

For critical issues, our response team follows an iterative response process: triage and analysis, investigation, containment and neutralisation, recovery and vulnerability remediation, then hardening and detection improvements, with a documented post-mortem including lessons learned and root cause analysis. Legal and executive staff are informed as required.

We run incident response tabletop exercises, and lessons learned feed our corrective action log.

Service status updates are published on the Talkative status page.