Knowledge Base

Security & Safety 2

• Firewall
• Viewing & Updating Access Logs

User Management 2

• User Workload Management
• Creating and Editing Agent Statuses

Queues 3

• Setting a Fallback Queue
• Setting an Initial Message
• Enhanced Timeout Messages

Supervisor Functions 5

• Mass Customer Notifications
• Video Chat Virtual Backgrounds and Blurring
• New Supervisor Dashboard
• Sentiment Analysis
• Creating Translation Glossaries