What is this feature and why you should use it.
This video provides an overview of the Talkative agent console and takes users through the features it provides.

Who can use this feature?

What will you learn from this article? 

1. How to use the Agent Console

2. How to answer chats and use the features available to agents in Talkative Console

3. How to escalate to video or cobrowse

4. How to transfer interactions

5. How to complete and end interactions

Talkative Agent Training Video [45 Minutes]

Frequently asked Questions (FAQ's)

• Question 1: How do I reset my password?
  • Answer: The easiest way to do this is to head to your Talkative platform logon page and click 'reset my password'.