The Talkative Extension is a way to leverage your Talkative Knowledge Base to assist your agents in answering emails. Currently, it only supports Mitel.
Configuring the tool:
1. Configure an AI Knowledge Base. You can learn how to do this at: https://support.gettalkative.com/support/solutions/articles/201000105341-how-to-create-an-ai-knowledgebase
2. Reach out to Talkative for access to our Chrome Extension. You will need to install it on the agents that would like to use this.
3. Make sure every agent that will be using the extension has a Talkative Account.
4. Once the extension is installed, configure it by searching for "Ai Assistant Email" in Talkative. Use the knowledge base from step 1 and assign the domain that your agents use to access Ignite as the domain.
5. On each agent machine, open the Chrome Extension, click on "AI Email Assistant" and follow the instructions within the extension
6. Once done, your agents should be able to access the AI Email by clicking on the AI Button while an email is being responded to in Ignite.
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