Talkative helps organisations convert online customers by enabling human communication through websites. The Talkative solution allows companies to embed voice, video, chat and cobrowsing into their websites.
Lets Talkative know if the widget is open or not
Provides the last visited page URL
Lets Talkative know if the widget is fullscreen or not
Provides the last visited page URLs to show to the agent
Lets Talkative know if the widget should show the prompt for push notifications
Lets Talkative track customers across interactions within the same business, e.g. to identify returning chat users
Used for managing selected feature within the widget
Used for unread message counter
Tracks which chat widget nudges have been dismissed by the user.
A temporary cookie that is used in initialisation to determine the current state of messages read by the user.
Device Spec Data
Talkative collects the following information from the website visitor about their device:
- IP address
- OS version
- Browser version
- Camera availability (y/n)
- Microphone availability (y/n)
- Speaker availability (y/n)
- Internet speed
This information is used as part of the Quality of Service monitoring to ensure an optimal experience for the website visitor. For example, if the website visitor does not have a microphone detected, they are not offered an option for a webcall.
Customer Journey Data
The pre-interaction cookies collect basic information about how that website visitor has interacted with the website up until that point.
The following data is collected:
- URL of page visited
- Time spent on each page
This information is presented to the Talkative agent to provide some context around the inbound interaction.
For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org