Talkative helps organisations convert online customers by enabling human communication through websites. The Talkative solution allows companies to embed voice, video, chat and cobrowsing into their websites.


This cookie policy overview document explains how our cookies work and what personal data we might collect from website visitors. This policy applies for Talkative’s Engage solution and other related products (collectively, the “Solution”) directly or through a Talkative client (for example, on a Talkative client's website or mobile app).




Name

Description

Sample Value

Domain

Expires

Secure

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__widget_is_visible

Lets Talkative know if the widget is open or not

1

.yourwebsite.com

Session

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__last_visited_url

Provides the last visited page URL

https%3A%2F%2Fgettalkative.com%2F

.yourwebsite.com

Session

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__widget_is_controlled_fullscreen

Lets Talkative know if the widget is fullscreen or not

0

.yourwebsite.com

Session

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__journey_entries

Provides the last visited page URLs to show to the agent

%5B%7B%22url%22%3A%22https%3A%2F%
2Fgettalkative.com%2F%22%2C%22title%22%
3A%22Video%20Chat%2C%20Live%20Chat%2
C%20Cobrowsing%20Software%20%7C%20Tal
kative%22%2C%22time%22%3A1643213856%7D%5D

.yourwebsite.com

Session

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__push_prompt_dismissed

Lets Talkative know if the widget should show the prompt for push notifications

0

.yourwebsite.com

Session

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__customer__uuid

Lets Talkative track customers across interactions within the same business, e.g. to identify returning chat users

79012204-e8c7-4942-aeeb-67ad0b0612f1

.yourwebsite.com

1 year

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__selected__tab

Used for managing selected feature within the widget

Chat

.yourwebsite.com

Session

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__read__message__ids

Used for unread message counter

%5B13937422%5D

.yourwebsite.com

Session

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__dismissed_nudges

Tracks which chat widget nudges have been dismissed by the user.

[{"id":"41871e4b-8f7e-47eb-a4ba-0daddecfd6d9","expiry":1647859151397}]

.yourwebsite.com

Session

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__read_message_ids

A temporary cookie that is used in initialisation to determine the current state of messages read by the user.

[1,2,3]

.yourwebsite.com

Session

Device Spec Data

Talkative collects the following information from the website visitor about their device:

  • IP address 
    • Country
    • Location
  • OS 
  • OS version
  • Browser
  • Browser version
  • Camera availability (y/n)
  • Microphone availability (y/n)
  • Speaker availability (y/n)
  • Internet speed

This information is used as part of the Quality of Service monitoring to ensure an optimal experience for the website visitor. For example, if the website visitor does not have a microphone detected, they are not offered an option for a webcall.


Customer Journey Data

The pre-interaction cookies collect basic information about how that website visitor has interacted with the website up until that point.

The following data is collected:

  • URL of page visited
  • <title> of page
  • Time spent on each page

This information is presented to the Talkative agent to provide some context around the inbound interaction.

Your choice

Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you typically have the option of setting your browser to refuse cookies. If your browser is set to refuse cookies, it is likely that some of the functionality offered by Talkative will not be available or will not work as effectively for you. 

For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org