Canned messages are used to quickly send frequently typed out messages, such as welcome messages and responses to commonly asked questions.
If the system administrator for your organisation has set up canned messages, they can be accessed by typing two ## characters into the message box in your chat console:
You can scroll through the list of messages, or type a letter of the label belonging to the message:
Once you have selected the appropriate canned message, simply press enter or tab on your keyboard, and it will be pasted into the input box:
Canned messages are configurable on a per-organisation basis. For a full list of available contact messages, contact your supervisor or the account holder.