Page Push allows agents to redirect the agent to a specific page on the website. This used in conjunction with Customer View or Cobrowse can be a very useful tool to get your customers to the correct place on your website.


Using Page Push


During any interaction with a website visitor (chat, voice, video, cobrowse), press the Page Push URL button:


PP Toggle


Next, copy in a URL you would like to push to the website visitor.

Press send to send an offer to the customer. When they have accepted, you will see that the page has been pushed.


PP Complete


You can verify the page has changed by viewing Customer View or Customer Journey information.


User Permissions

The first page that is pushed requires user consent.


PP Offer


Once the website visitor has pressed 'okay', they will not be asked again, this consent is saved for future pages to be pushed.


FAQs

Why Is The URL Displayed In Red?


PP Incorrect URL

If the URL shows in red, this means the URL has not been added to the Whitelist of approved URLs.


What If I Can't Page Push At All?

PP No URL


Page Push will not be available to use in an interaction until at least one URL has been added to the whitelist.