The Talkative application will not show outside business hours. The only exception to this is if you have offline-email enabled as a feature or have a custom widget implemented.


Business hours can be edited and viewed here: https://eu.engage.app/business-hours/ (change the region identifier as appropriate)


Please click 'Update' to save any changes you make.


Business Hours

Adding Multiple Shifts

You can add multiple shifts per day.

Shifts

Different Hours For Different Queues


Talkative allows you to set different business hours for different queues, allowing you to have different opening hours for different parts of your website or different business units.


If you have just one set of business hours, this will be the Default business hours setting, and will apply to all queues.

To add another business hours preset, click 'Create Preset' to create a name and description for this preset.


New Preset

Next, configure the hours for this preset.


Finally, assign queues to this preset. All other queues will remain with the Default business hours preset.


Add Queues To Preset

Adjusting Hours In Queue Settings Page


You can also specify which hours preset applies to each queue within the queue settings page: https://eu.engage.app/queues


Change Queue Hours

      

          Last updated on 9th Feb 2021