For each concurrent session, it is recommended that the following bandwidth is available. The figures below are guidelines for performance.

                                                                                                


FeatureMinimum Required Bandwidth Each WayRecommended Required Bandwidth Each Way 
Web Chat10KB/s100KB/s
Cobrowse50KB/s100KB/s
Voice200KB/s1MB/s
Video1MB/s2MB/s


Agent Desktop Browser Requirements

                                                                                                                                        

BrowserMinimum Version
Chrome90+
Firefox93+
SafariNot supported
Internet ExplorerNot supported
Microsoft Edge90+
Opera76+

We recommend that agents use Chrome browser.



Agent Desktop Device Specification Requirements (Minimum)


                                    

ProcessorRAMScreen Resolution
Dual Core 2.5GHz+4GB+1366 x 768+

Mobile Agent Requirements

Please refer to the following guides for our iOS and Android mobile apps: https://support.gettalkative.com/support/solutions/folders/80000439560