For each concurrent session, it is recommended that the following bandwidth is available. The figures below are guidelines for performance.
Feature | Minimum Required Bandwidth Each Way | Recommended Required Bandwidth Each Way |
---|---|---|
Web Chat | 10KB/s | 100KB/s |
Cobrowse | 50KB/s | 100KB/s |
Voice | 200KB/s | 1MB/s |
Video | 1MB/s | 2MB/s |
Agent Desktop Browser Requirements
Browser | Minimum Version |
---|---|
Chrome | 90+ |
Firefox | 93+ |
Safari | Not supported |
Internet Explorer | Not supported |
Microsoft Edge | 90+ |
Opera | 76+ |
We recommend that agents use Chrome browser.
Agent Desktop Device Specification Requirements (Minimum)
Processor | RAM | Screen Resolution |
---|---|---|
Dual Core 2.5GHz+ | 4GB+ | 1366 x 768+ |
Mobile Agent Requirements
Please refer to the following guides for our iOS and Android mobile apps: https://support.gettalkative.com/support/solutions/folders/80000439560