To retrieve interactions using our API, you can use the "interactions" endpoint. All data is formatted according to the JSON:API specification.


https://{yourregion}.engage.app/api/core/v1/interactions


Make sure you set your Authorization header to your bearer token and also apply the Accept header for the application/json content type.


Your region is found as part of the URL you login via, so if you are on our US instance, you need to change the {yourregion} to be "us", similarly, if you are in the EU, you would substitute this for "eu"


If you correctly hit this endpoint, you will be returned a JSON object containing interaction data. The result will be paginated and be presented in this format. An example response can be seen below:


{
    "headers": [],
    "original": {
        "data": [
            {
                "type": "interactions",
                "id": "1",
                "attributes": {
                    "uuid": "cd8ccee0-52bd-4ec1-8c37-6a5f2acbe820",
                    "quick_ref": "261401",
                    "customer_id": 1,
                    "queue_id": 2,
                    "user_id": null,
                    "chat": false,
                    "voice": true,
                    "call_me": false,
                    "qos": {
                        "chat": true,
                        "cobrowse": true,
                        "voice": true,
                        "video": true
                    },
                    "handled": true,
                    "ended": true,
                    "start_url": "https:\/\/talkative.com\/possimus-sit-libero-facilis",
                    "end_url": "https:\/\/talkative.com\/possimus-sit-libero-facilis",
                    "created_at": "2021-04-04T04:25:04Z",
                    "updated_at": "2021-04-20T15:47:36Z",
                    "accepted_at": "2021-04-04T04:25:13Z",
                    "ended_at": "2021-04-20T15:47:35Z",
                    "completed_at": "2021-04-04T04:25:08Z",
                    "cleaned_at": null
                },
                "links": {
                    "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1"
                },
                "relationships": {
                    "user": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/relationships\/user",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/user"
                        }
                    },
                    "customer": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/relationships\/customer",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/customer"
                        }
                    },
                    "interactionData": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/relationships\/interactionData",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/interactionData"
                        }
                    },
                    "tags": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/relationships\/tags",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/tags"
                        }
                    },
                    "feedback": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/relationships\/feedback",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/feedback"
                        }
                    },
                    "deviceSpec": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/relationships\/deviceSpec",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/deviceSpec"
                        }
                    },
                    "messages": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/relationships\/messages",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/messages"
                        }
                    },
                    "queue": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/relationships\/queue",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/1\/queue"
                        }
                    }
                }
            },
            {
                "type": "interactions",
                "id": "2",
                "attributes": {
                    "uuid": "9de524e6-f6f9-4a86-b73e-473c4964f28c",
                    "quick_ref": "658546",
                    "customer_id": 2,
                    "queue_id": 2,
                    "user_id": 16,
                    "chat": true,
                    "voice": false,
                    "call_me": false,
                    "qos": {
                        "chat": true,
                        "cobrowse": true,
                        "voice": true,
                        "video": true
                    },
                    "handled": true,
                    "ended": true,
                    "start_url": "https:\/\/talkative.com\/cum-dolor-dolorum-rem-quae-eum-delectus",
                    "end_url": "https:\/\/talkative.com\/cum-dolor-dolorum-rem-quae-eum-delectus",
                    "created_at": "2021-04-07T11:44:46Z",
                    "updated_at": "2021-04-20T15:47:36Z",
                    "accepted_at": "2021-04-07T11:45:15Z",
                    "ended_at": "2021-04-20T15:47:35Z",
                    "completed_at": "2021-04-07T11:45:08Z",
                    "cleaned_at": null
                },
                "links": {
                    "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2"
                },
                "relationships": {
                    "user": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/relationships\/user",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/user"
                        }
                    },
                    "customer": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/relationships\/customer",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/customer"
                        }
                    },
                    "interactionData": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/relationships\/interactionData",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/interactionData"
                        }
                    },
                    "tags": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/relationships\/tags",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/tags"
                        }
                    },
                    "feedback": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/relationships\/feedback",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/feedback"
                        }
                    },
                    "deviceSpec": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/relationships\/deviceSpec",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/deviceSpec"
                        }
                    },
                    "messages": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/relationships\/messages",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/messages"
                        }
                    },
                    "queue": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/relationships\/queue",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/2\/queue"
                        }
                    }
                }
            },
            {
                "type": "interactions",
                "id": "3",
                "attributes": {
                    "uuid": "84db7d0d-f1b3-416b-a71b-b163e903aa4e",
                    "quick_ref": "579000",
                    "customer_id": 2,
                    "queue_id": 2,
                    "user_id": 18,
                    "chat": true,
                    "voice": false,
                    "call_me": false,
                    "qos": {
                        "chat": true,
                        "cobrowse": true,
                        "voice": true,
                        "video": true
                    },
                    "handled": true,
                    "ended": true,
                    "start_url": "https:\/\/talkative.com\/expedita-libero-vitae-at",
                    "end_url": "https:\/\/talkative.com\/expedita-libero-vitae-at",
                    "created_at": "2021-04-14T10:13:57Z",
                    "updated_at": "2021-04-20T15:47:36Z",
                    "accepted_at": "2021-04-14T10:14:06Z",
                    "ended_at": "2021-04-20T15:47:35Z",
                    "completed_at": "2021-04-14T10:13:57Z",
                    "cleaned_at": null
                },
                "links": {
                    "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3"
                },
                "relationships": {
                    "user": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/relationships\/user",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/user"
                        }
                    },
                    "customer": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/relationships\/customer",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/customer"
                        }
                    },
                    "interactionData": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/relationships\/interactionData",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/interactionData"
                        }
                    },
                    "tags": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/relationships\/tags",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/tags"
                        }
                    },
                    "feedback": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/relationships\/feedback",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/feedback"
                        }
                    },
                    "deviceSpec": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/relationships\/deviceSpec",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/deviceSpec"
                        }
                    },
                    "messages": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/relationships\/messages",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/messages"
                        }
                    },
                    "queue": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/relationships\/queue",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/3\/queue"
                        }
                    }
                }
            },
            {
                "type": "interactions",
                "id": "4",
                "attributes": {
                    "uuid": "86e4a46b-acd2-4f8d-b5f6-ef2fc7757b3d",
                    "quick_ref": "919510",
                    "customer_id": 3,
                    "queue_id": 2,
                    "user_id": null,
                    "chat": false,
                    "voice": true,
                    "call_me": false,
                    "qos": {
                        "chat": true,
                        "cobrowse": true,
                        "voice": true,
                        "video": true
                    },
                    "handled": true,
                    "ended": true,
                    "start_url": "https:\/\/talkative.com\/voluptas-omnis-est-eos-quia-deleniti-cumque",
                    "end_url": "https:\/\/talkative.com\/voluptas-omnis-est-eos-quia-deleniti-cumque",
                    "created_at": "2021-04-10T03:53:47Z",
                    "updated_at": "2021-04-20T15:47:36Z",
                    "accepted_at": "2021-04-10T03:54:01Z",
                    "ended_at": "2021-04-20T15:47:35Z",
                    "completed_at": "2021-04-10T03:54:06Z",
                    "cleaned_at": null
                },
                "links": {
                    "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4"
                },
                "relationships": {
                    "user": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/relationships\/user",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/user"
                        }
                    },
                    "customer": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/relationships\/customer",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/customer"
                        }
                    },
                    "interactionData": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/relationships\/interactionData",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/interactionData"
                        }
                    },
                    "tags": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/relationships\/tags",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/tags"
                        }
                    },
                    "feedback": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/relationships\/feedback",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/feedback"
                        }
                    },
                    "deviceSpec": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/relationships\/deviceSpec",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/deviceSpec"
                        }
                    },
                    "messages": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/relationships\/messages",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/messages"
                        }
                    },
                    "queue": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/relationships\/queue",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/4\/queue"
                        }
                    }
                }
            },
            {
                "type": "interactions",
                "id": "5",
                "attributes": {
                    "uuid": "e87903fa-0828-44d7-ac56-e591674f1e75",
                    "quick_ref": "611618",
                    "customer_id": 4,
                    "queue_id": 2,
                    "user_id": null,
                    "chat": false,
                    "voice": true,
                    "call_me": false,
                    "qos": {
                        "chat": true,
                        "cobrowse": true,
                        "voice": true,
                        "video": true
                    },
                    "handled": true,
                    "ended": true,
                    "start_url": "https:\/\/talkative.com\/qui-enim-magni-nemo-eos-asperiores-sequi",
                    "end_url": "https:\/\/talkative.com\/qui-enim-magni-nemo-eos-asperiores-sequi",
                    "created_at": "2021-04-14T22:07:08Z",
                    "updated_at": "2021-04-20T15:47:37Z",
                    "accepted_at": "2021-04-14T22:07:36Z",
                    "ended_at": "2021-04-20T15:47:35Z",
                    "completed_at": "2021-04-14T22:07:19Z",
                    "cleaned_at": null
                },
                "links": {
                    "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5"
                },
                "relationships": {
                    "user": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/relationships\/user",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/user"
                        }
                    },
                    "customer": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/relationships\/customer",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/customer"
                        }
                    },
                    "interactionData": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/relationships\/interactionData",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/interactionData"
                        }
                    },
                    "tags": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/relationships\/tags",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/tags"
                        }
                    },
                    "feedback": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/relationships\/feedback",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/feedback"
                        }
                    },
                    "deviceSpec": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/relationships\/deviceSpec",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/deviceSpec"
                        }
                    },
                    "messages": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/relationships\/messages",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/messages"
                        }
                    },
                    "queue": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/relationships\/queue",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/5\/queue"
                        }
                    }
                }
            },
            {
                "type": "interactions",
                "id": "6",
                "attributes": {
                    "uuid": "2e0ef56c-af15-40b0-b4f7-b65aa8336a07",
                    "quick_ref": "290315",
                    "customer_id": 5,
                    "queue_id": 2,
                    "user_id": 7,
                    "chat": false,
                    "voice": false,
                    "call_me": false,
                    "qos": {
                        "chat": true,
                        "cobrowse": true,
                        "voice": true,
                        "video": true
                    },
                    "handled": true,
                    "ended": true,
                    "start_url": "https:\/\/talkative.com\/illo-atque-molestiae-nobis-numquam-ullam-quo-quo",
                    "end_url": "https:\/\/talkative.com\/illo-atque-molestiae-nobis-numquam-ullam-quo-quo",
                    "created_at": "2021-04-13T09:13:02Z",
                    "updated_at": "2021-04-20T15:47:37Z",
                    "accepted_at": "2021-04-13T09:13:32Z",
                    "ended_at": "2021-04-20T15:47:35Z",
                    "completed_at": "2021-04-13T09:13:15Z",
                    "cleaned_at": null
                },
                "links": {
                    "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6"
                },
                "relationships": {
                    "user": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/relationships\/user",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/user"
                        }
                    },
                    "customer": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/relationships\/customer",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/customer"
                        }
                    },
                    "interactionData": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/relationships\/interactionData",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/interactionData"
                        }
                    },
                    "tags": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/relationships\/tags",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/tags"
                        }
                    },
                    "feedback": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/relationships\/feedback",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/feedback"
                        }
                    },
                    "deviceSpec": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/relationships\/deviceSpec",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/deviceSpec"
                        }
                    },
                    "messages": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/relationships\/messages",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/messages"
                        }
                    },
                    "queue": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/relationships\/queue",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/6\/queue"
                        }
                    }
                }
            },
            {
                "type": "interactions",
                "id": "7",
                "attributes": {
                    "uuid": "201f52b6-1f85-4634-9856-1c11e63c9027",
                    "quick_ref": "410486",
                    "customer_id": 4,
                    "queue_id": 2,
                    "user_id": 9,
                    "chat": true,
                    "voice": false,
                    "call_me": false,
                    "qos": {
                        "chat": true,
                        "cobrowse": true,
                        "voice": true,
                        "video": true
                    },
                    "handled": true,
                    "ended": true,
                    "start_url": "https:\/\/talkative.com\/tempora-iusto-qui-exercitationem-ea",
                    "end_url": "https:\/\/talkative.com\/tempora-iusto-qui-exercitationem-ea",
                    "created_at": "2021-04-13T10:34:55Z",
                    "updated_at": "2021-04-20T15:47:37Z",
                    "accepted_at": "2021-04-13T10:35:25Z",
                    "ended_at": "2021-04-20T15:47:35Z",
                    "completed_at": "2021-04-13T10:35:07Z",
                    "cleaned_at": null
                },
                "links": {
                    "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7"
                },
                "relationships": {
                    "user": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/relationships\/user",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/user"
                        }
                    },
                    "customer": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/relationships\/customer",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/customer"
                        }
                    },
                    "interactionData": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/relationships\/interactionData",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/interactionData"
                        }
                    },
                    "tags": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/relationships\/tags",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/tags"
                        }
                    },
                    "feedback": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/relationships\/feedback",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/feedback"
                        }
                    },
                    "deviceSpec": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/relationships\/deviceSpec",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/deviceSpec"
                        }
                    },
                    "messages": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/relationships\/messages",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/messages"
                        }
                    },
                    "queue": {
                        "links": {
                            "self": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/relationships\/queue",
                            "related": "http:\/\/localhost\/api\/core\/v1\/interactions\/7\/queue"
                        }
                    }
                }
            },
            {
                "type": "interactions",
                "id": "8",
                "attributes": {
                    "uuid": "8a4e96ae-8370-4376-b4da-67d18ffba143",
                    "quick_ref": "378296",
                    "customer_id": 6,
                    "queue_id": 2,
                    "user_id": 7,
                    "chat": false,
                    "voice": true,
                    "call_me": false,
                    "qos": {
                        "chat": true,
                        "cobrowse": true,
                        "voice": true,
                        "video": true
                    },
                    "handled": true,
                    "ended": true,
                    "start_url": "https:\/\/talkative.com\/non-quis-explicabo-sequi-iusto",
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