The Talkative solution uses cookies in order to function.


These cookies are listed below. Each are required in order for the solution to behave as expected. The UUID which is present in the name is a wildcard UUID and will change depending upon the customer and implementation. You will need to make sure any cookie management systems expect a wildcard UUID here.


Name

Description

Sample Value

Domain

Expires

Secure

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__widget_is_visible

Lets Talkative know if the widget is open or not

1

.yourwebsite.com

Session

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__last_visited_url

Provides the last visited page URL

https%3A%2F%2Fgettalkative.com%2F

.yourwebsite.com

Session

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__widget_is_controlled_fullscreen

Lets Talkative know if the widget is fullscreen or not

0

.yourwebsite.com

Session

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__journey_entries

Provides the last visited page URLs to show to the agent

%5B%7B%22url%22%3A%22https%3A%2F%
2Fgettalkative.com%2F%22%2C%22title%22%
3A%22Video%20Chat%2C%20Live%20Chat%2
C%20Cobrowsing%20Software%20%7C%20Tal
kative%22%2C%22time%22%3A1643213856%7D%5D

.yourwebsite.com

Session

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__push_prompt_dismissed

Lets Talkative know if the widget should show the prompt for push notifications

0

.yourwebsite.com

Session

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__customer__uuid

Lets Talkative track customers across interactions within the same business, e.g. to identify returning chat users

79012204-e8c7-4942-aeeb-67ad0b0612f1

.yourwebsite.com

1 year

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__selected__tab

Used for managing selected feature within the widget

Chat

.yourwebsite.com

Session

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__read__message__ids

Used for unread message counter

%5B13937422%5D

.yourwebsite.com

Session

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__dismissed_nudges

Tracks which chat widget nudges have been dismissed by the user.

[{"id":"41871e4b-8f7e-47eb-a4ba-0daddecfd6d9","expiry":1647859151397}]

.yourwebsite.com

Session

talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__read_message_ids

A temporary cookie that is used in initialisation to determine the current state of messages read by the user.

[1,2,3]

.yourwebsite.com

Session