The Talkative solution uses cookies in order to function.
These cookies are listed below. Each are required in order for the solution to behave as expected. The UUID which is present in the name is a wildcard UUID and will change depending upon the customer and implementation. You will need to make sure any cookie management systems expect a wildcard UUID here.
Name | Description | Sample Value | Domain | Expires | Secure |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__widget_is_visible | Lets Talkative know if the widget is open or not | 1 | .yourwebsite.com | Session | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__last_visited_url | Provides the last visited page URL | https%3A%2F%2Fgettalkative.com%2F | .yourwebsite.com | Session | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__widget_is_controlled_fullscreen | Lets Talkative know if the widget is fullscreen or not | 0 | .yourwebsite.com | Session | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__journey_entries | Provides the last visited page URLs to show to the agent | %5B%7B%22url%22%3A%22https%3A%2F% | .yourwebsite.com | Session | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__push_prompt_dismissed | Lets Talkative know if the widget should show the prompt for push notifications | 0 | .yourwebsite.com | Session | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__customer__uuid | Lets Talkative track customers across interactions within the same business, e.g. to identify returning chat users | 79012204-e8c7-4942-aeeb-67ad0b0612f1 | .yourwebsite.com | 1 year | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__selected__tab | Used for managing selected feature within the widget | Chat | .yourwebsite.com | Session | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__read__message__ids | Used for unread message counter | %5B13937422%5D | .yourwebsite.com | Session | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__dismissed_nudges | Tracks which chat widget nudges have been dismissed by the user. | [{"id":"41871e4b-8f7e-47eb-a4ba-0daddecfd6d9","expiry":1647859151397}] | .yourwebsite.com | Session | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__read_message_ids | A temporary cookie that is used in initialisation to determine the current state of messages read by the user. | [1,2,3] | .yourwebsite.com | Session | ✓ |