This feature is available for customers using Microsoft Edge, Google Chrome, or any other Chromium browsers. 

This feature can only be enabled or disabled by Talkative admin and supervisors.


There are two main ways in which users can edit agent backgrounds: 


  1. Background Blurring - which presents a gently distorted image of the settings behind the agent, providing agent/contact center privacy. 

This action is briefly covered in the first part of this guide. 


  1. Virtual Backgrounds - which broadcasts a virtual backdrop behind agents, providing greater privacy as well as on-brand experience. 


    This action is covered in depth in the second part of this guide. 


Using background blurring

Once an admin has logged in, navigate to the Settings section in the Talkative sidebar and then select General. 


Once you are in the Company Manager section of the platform, navigate to the top right-hand corner and select the Manage Company Configs button in the Company Configs section. 



You will now find yourself in the Edit Configuration section. 



Scroll down until you see the below sections regarding video chat. 



To turn enable or disable the blur control for video effects, navigate to the Video Controls Config card. (second from left). 


Next, find the dropdown bar called Video Effects (e.g. background blur). 


Select the drop down bar and choose Enabled or Disabled, depending on your desired outcome.


 


Finally, click Update. 


Note: If you want to ensure that background blur turns on for every video interaction, first perform the above actions, then navigate to the next card over with the heading Video Feature Auto Start. 


Next, find the section titled Video Effects. Select the dropdown and whether you want to Enable or Disable Autostart. 





Finally, click Update to save. 


Using virtual backgrounds

To set a virtual background for agents using Talkative video chat, navigate to the same section as detailed above. 


(Login > Settings > General > Company Configs > Video Feature Auto Start) 


You should find the config editor card.  

To set a virtual background for your agents, note the button and data field below the title: Virtual Background Image URL. 


This is where you can either: 


  • Upload an image directly, or, 

  • Enter a URL for the image.


With the first upload method, click the Upload Image button and locate your chosen image from your computer.. 


Once you’ve located your image, hit Open.


Alternatively, you can enter an image URL in the field below the Upload Image button. 


Note: Whichever upload method you choose, all images should be either JPEG or PNG without transparency. Please see FAQs for more information.


Also, to make sure the image always appears for all video interactions, set the Video Effects section to Enabled. 


Finally, don’t forget to click Update to finish setting up your background image. 


Now, whichever upload method you chose, when your agents next enter a video chat call, they will see a virtual background behind their image! 


Here’s an example outcome below. 



FAQs

What file type should I use for a virtual background? 


Only JPEG and PNG images (without transparency). 


What file size should I use for a virtual background?


Image file size can vary, but for best results, aim to use an image that’s roughly 50KB in size. 


What dimensions should I use for a virtual background?


Image dimensions can vary, but for best results, use an image with ‪1,920 x 1,080‬ dimensions. 

Where can I host my virtual background image if I don’t want to upload an image? 

For best results, please use the upload button provided. 


However, the virtual background feature does allow users to use a URL from an image hosting site or a specific image URL. 


To achieve this, make sure the hosted image location has CORS restrictions disabled. 


For more assistance, contact your Talkative Account Manager!