Talkative's new supervisor dashboard is available here:

• UK/Europe - https://eu.engage.app/supervisor-dashboard-v2

• North America - https://us.engage.app/supervisor-dashboard-v2

• APAC - https://au.engage.app/supervisor-dashboard-v2


The initial release will only have a certain degree of customisation. Future releases will allow full customisation of the views.


Channels shown

Only the channels configured in your organisation will display e.g. you may only have "Chat Channel" here.


Agents and queues

Agents and queues are shown below the channels.


You can expand any queue or agent:


Creating per-user dashboards

Any settings that are changed in the filter (see below) will save in your browser's local storage. This means different users and teams can create their own views without affecting what the rest of your organisation sees.


How to filter to only see online agents and queues


Searching for agents and queues


How to filter to only see specific queues