Usually, this issue is to do with cookies. Please perform the steps in the following order until the problem is resolved.
1. Make sure you are using Google Chrome browser on the latest version
2. Turn off any cookie blocking software such as AdBlock and UBlock. Disable these for eu.engage.app, us.engage.app, au.engage.app (if you don't know what this means, you likely don't have an ad blocker so can skip this step.
If the above options do not resolve the issue, please contact your web development team and ask them to make the following Talkative cookie mandatory:
If this has still not resolved the problem, please get in touch with our support and we will arrange a video session to further diagnose your issue.