Console Features

Canned Messages
Canned messages are used to quickly send frequently typed out messages, such as welcome messages and responses to commonly asked questions. If the syste...
Tue, 23 Mar, 2021 at 10:26 AM
Customer View
Customer View is a feature which allows agents to see the website page the customer is viewing. This however, is not a live feed, to see a live feed of what...
Tue, 23 Mar, 2021 at 10:30 AM
Data Capture Messages
Data Capture Messages       Requirements - You must be running version 1.4.0 or higher of the Talkative scripts. Data capture messages allow you to colle...
Tue, 23 Mar, 2021 at 10:32 AM
Message Notifications
Enabling notifications allows us to alert you whenever a new message from the customer is received to make sure you stay on top of the interactions you are ...
Tue, 23 Mar, 2021 at 10:34 AM
Page Push
Page Push allows agents to redirect the agent to a specific page on the website. This used in conjunction with Customer View or Cobrowse can be a very usefu...
Tue, 23 Mar, 2021 at 10:38 AM
Blocking Nuisance Users
If you experience a nuisance chatter and wish to block them, you can! How Do I Block Nuisance Users? At the end of the interaction, simply click the...
Tue, 23 Mar, 2021 at 10:40 AM