Console Features

Canned Messages
Canned messages are used to quickly send frequently typed out messages, such as welcome messages and responses to commonly asked questions. Using Canned...
Thu, 27 Jan, 2022 at 5:18 PM
Customer View
Customer View is a feature which allows agents to see the website page the customer is viewing. This however, is not a live feed, to see a live feed of what...
Thu, 17 Feb, 2022 at 9:59 AM
Data Capture Messages
Data Capture Messages       Requirements - You must be running version 1.4.0 or higher of the Talkative scripts. Data capture messages allow you to colle...
Tue, 23 Mar, 2021 at 10:32 AM
Message Notifications
Enabling notifications allows us to alert you whenever a new message from the customer is received to make sure you stay on top of the interactions you are ...
Tue, 23 Mar, 2021 at 10:34 AM
Page Push [Deprecated]
7th Jan 2021 Update: Page push is no longer supported with new chat widgets (V2 customer scripts).  Page Push will work with legacy scripts (V1). Page Push ...
Fri, 7 Jan, 2022 at 1:48 PM
Blocking Nuisance Users
If you experience a nuisance chatter and wish to block them, you can! How Do I Block Nuisance Users? At the end of the interaction, simply click the...
Tue, 23 Mar, 2021 at 10:40 AM
Interaction Queue Overview
The interaction queue overview screen allows a supervisor to join a specific chat, or an agent/supervisor to accept a chat. When agents open up this scr...
Thu, 3 Feb, 2022 at 1:49 PM
Custom Analytics Bulletins via Email
This feature is available for Talkative supervisors.  To get started designing your analytics email bulletin, first log into Talkative and navigate to t...
Wed, 18 May, 2022 at 2:47 PM