Mitel MiCC

Talkative Engage integrates with the Ignite client. The user experience is slightly different to the normal flow, here, we detail how it works.

MiCC Agent Training
Login Note: Talkative recommends that agents use Google Chrome browser. Each day you will need to access: (change "eu...
Tue, 23 Mar, 2021 at 10:48 AM
Mitel Call Me (Callback) Configuration
Talkative Callback allows you to use our customer facing UI to interface with Mitel Callback inside your MiCC. This can be integrated by following the the ...
Mon, 9 Aug, 2021 at 9:25 PM
Mitel MiCC Integration Guide
A guide for integrating Talkative into Mitel MiContact Centre Business (MiCC). 1. Ensure MiCC is on version 9 or higher Version 9.0 (or higher) of MiCC...
Wed, 8 Sep, 2021 at 11:56 AM
Mitel Ignite Browser Extension
We highly recommend agents use the Chrome/Edge browser extensions listed below. When ending interactions, agents should hit the red X button. This will ...
Fri, 8 Oct, 2021 at 12:32 PM