Engage Portal

Not Receiving any Interactions
There are several reasons you may not be receiving interactions even if you are logged in, and set to online in the queue. Some of the most common answers c...
Wed, 21 Apr, 2021 at 2:42 PM
How to resolve talkative-cdn.com sent an invalid response error
A recent issue has been discovered which relates to agents who use Comcast or one of its subsidiaries as an ISP. Comcast has an "advanced security syst...
Wed, 22 Sep, 2021 at 5:45 PM
How To Customise The Chat Transcript Email
The chat transcript email can be customised to manage visuals, content and metadata labels. To access the chat transcript email customisation settings:  E...
Mon, 25 Oct, 2021 at 5:14 PM