User Management

User Workload Management
This article relates to standalone customers using the Talkative Task router system. Mitel customers can configure user workload setting from within the Ign...
Thu, 1 Apr, 2021 at 3:39 PM
Creating and Editing Agent Statuses
There are two main ways in which Talkative users can edit agent statuses.    Agents can choose their status to show supervisors their current workload...
Fri, 18 Mar, 2022 at 4:03 PM