Setting a Fallback Queue
As part of the agent console, agents are able to transfer an interaction to another queue.  This might be required if another team is better equipped to...
Thu, 1 Apr, 2021 at 4:56 PM
Setting an Initial Message
To save time, the system can automatically send an initial message when an interaction is first accepted. This initial message would be a canned message tha...
Thu, 27 Jan, 2022 at 5:14 PM
Enhanced Timeout Messages
This feature is available for Talkative Account Holders and Supervisors.  To set your Timeout Messages for a given queue, first navigate to the left han...
Tue, 9 Aug, 2022 at 6:01 PM