Supervisor Monitoring

Realtime Supervisor Chat Monitoring
To enable a quick way for Supervisor to track the current state of the system, we offer a Chat Monitoring system. This system allows supervisors to view all...
Wed, 21 Apr, 2021 at 1:02 PM
Analytics Overview
Inside the analytics part of the platform, we some pre-populated reports in the bottom left hand corner. These can be run by clicking on them. The data will...
Thu, 3 Feb, 2022 at 10:37 AM
Notifications Overview
Talkative allows supervisors and account holders to send notifications to selected or all queues. These notifications can be sent to either the agents or cu...
Thu, 3 Feb, 2022 at 11:10 AM
Reporting Generator Overview
The Report Generator can be used to select a report and download the data as an XLS file.  To use the report generator, first select the report desire...
Thu, 3 Feb, 2022 at 11:26 AM