Supervisor Functions

Mass Customer Notifications
There may be some cases when you want to notify all customers by way of a message when they are queuing to speak to an agent. This may be particularly helpf...
Wed, 21 Apr, 2021 at 1:08 PM
Video Chat Virtual Backgrounds and Blurring
This feature is available for customers using Microsoft Edge, Google Chrome, or any other Chromium browsers.  This feature can only be enabled or disable...
Thu, 28 Apr, 2022 at 5:58 PM
New Supervisor Dashboard
Talkative's new supervisor dashboard is available here: • UK/Europe - https://eu.engage.app/supervisor-dashboard-v2 • North America - https://us.enga...
Wed, 6 Jul, 2022 at 4:39 PM
Sentiment Analysis
This feature is available for Talkative supervisors.  This guide will give you a brief overview of the Sentiment Analysis feature within Talkative, incl...
Wed, 6 Jul, 2022 at 12:13 PM
Creating Translation Glossaries
This feature is available for Talkative Account Holders.  This guide will help you create bespoke Translation Glossaries, as well as import an existing g...
Wed, 6 Jul, 2022 at 4:37 PM