2 Factor Authentication (2FA) is a security feature supported within Talkative at a user level. This feature adds an extra layer of protection to your account by requiring a second form of verification in addition to your password.
⚙️How to setup 2 factor authentication
Step 1: Navigate to the profile settings
- At the bottom left of the page, click your profile icon.
- Then click "User Profile" from the small menu that appears.
Step 2: Access Multi-factor Authentication settings
- On the profile settings page, scroll down until you see the 'Multi-factor authentication section'
- Click the 'Manage Multi-factor Authentication' button.
Step 3: Configure the authentication app
- In the 'Authenticator App' section, click 'Configure authenticator app'..
- This will display a QR code that can be scanned.
- On a mobile device, open your preferred authentication device.
- Apps such as the Microsoft or Google Authenticator are supported
- Then on your authenticator app, click the "+" icon to add a new Authentication method.
- For the Microsoft app the '+' icon is at the top right of the app.
- For the Google app the '+' icon is at the bottom right of the app.
- The authenticator app will then ask you to scan the QR code on the Talkative webpage.
Step 4: Continue the setup on Talkative
- Once the QR code has been scanned, the authenticator app will start to generate a series of pass numbers that expire. after 30 seconds
- Enter one of these pass numbers into the 'Code' field under the QR code that you scanned earlier.
- Click 'Enable Authentication'
- If the code is correct, you will be taken to the recovery codes section.
- Make a note and save these codes in a safe place, since these can be used to log back into your account if you lose access to the authentication app.
Step 5: Login into Talkative
- When you next log into Talkative, after you enter your email and password you will be presented with the Fulti Factor authentication page
- On this page you will need to open your authentication app and copy the onetime pass number from the app into the 'Authenticator code' text box.
⚠️ How to Enforce MFA/2FA
Within the Talkative application, Account Holders can enforce 2FA/MFA for all users.
First, within settings, search for "MFA"
Then click "Enabled". This setting is disabled by default.
NOTE: this will require all users to immediately configure 2FA. So this should be done outside of business hours, or ideally during initial setup phase.
At any time, you can also see the MFA status of your users. View this by going to the Users page.
