Help Hub
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Settings & Technical Hub
Frequently Used Settings
All Settings Explained
The entire settings menu explained.
How to Set up Tags
Post Interaction Email Rules & Customisation
Setting Your Business Hours
Users, Groups and Queues
Queue Capacity Control - Setting Queue Caps
Setting a Fallback Queue message
Google Analytics Event Integration
Troubleshooting The Talkative Platform
Enhanced Timeout Messages
CRM Integrations
Generic CRM Webhooks
Setting up Azure Service Bus
Setting up the Azure Blob Storage Integration
Setting up web call backs (call me)
IOS & Android SDK
ADF/XML Lead Delivery
API & Automation
Talkative Customer Scripts API Guide
API: Retrieving All Interactions
API: Retrieving an Interaction By ID
API: Including Additional Interaction Data
Setting up a Zapier Integration
Filtering Interactions
API: Including Known Data in Interactions
API: Creating a Talkative API Key
Scheduling Interactions
Using Acuity for Scheduled Interactions
Using Scheduled Interactions on your own Website
Developer-focused guide for running Scheduled Interactions on your own website.
Scheduling interactions via Calendly
How to set up scheduled interactions
Additional Features
Auto Complete Ended Interactions
Keyword Filtering
Creating a Translation Glossaries
A guide to creating a translation glossary where a direct language translation won’t work or is unsuitable
Error Codes
Cobrowse Configuration & Requirements Guide
Video Meeting Room Chrome Extension
NICE CXone integration guide
Teams Integration
PSTN Warm Transfer
Engage Notifications
Interaction timeout duration configuration