The Talkative Video Chat Chrome Extension allows agents to instantly escalate any customer interaction into a live video call or screenshare, even when the conversation didn’t originate inside Talkative.
Whether you're on a phone call, replying to an email, or using a third-party messaging system, the extension lets you generate a secure meeting room link that customers can join with one click.
It’s designed to help agents resolve issues faster, deliver more personalised support, and provide rich visual assistance without switching platforms or transferring the customer.
What you can do with the extension
- Start a live video chat from any existing interaction
- Share your screen to guide customers through complex tasks
- Send invite links via SMS or copy/paste
- Seamlessly join the meeting room from your browser
- Deliver higher-touch support with minimal setup
🔧 Setup Guide
Follow the steps below to get the Talkative Video Chat Chrome Extension up and running:
1. Install the Chrome Extension
Add the extension from the Chrome Web Store using this link:
2. Sign in to Talkative
If you don’t already have an account, sign up and then log in to the Talkative platform.
3. Create or Select Your Chat Widget
You’ll need at least one widget set up for meeting rooms to work.
4. Enable Meeting Rooms
Go to:
Settings → General → Company Configs → Channel Management → Meeting Rooms
From here:
- Choose your widget
- Choose the queue agents should be associated with
- (Optional) Enable SMS if you want agents to send meeting links via text
Once enabled, you’re ready to start creating video chat rooms from the extension.
✅ Using the Chrome Extension
1. Click on the Chrome Extension (and login if you have not already).
2. Click New Meeting Room.
3. Invite the customer. Either;
i) copy/paste the link and send it to your customer over email/messaging. OR;
ii) enter their phone number and the system will send them an SMS
4. Click the "join room" button, which will open in another tab.
5. When the customer clicks the link, they'll join the meeting room.