Say goodbye to clunky phone menus.
Traditional IVRs require customers to navigate lengthy option trees and wait for the correct department.
With Talkative Voice AI, every call is handled by an intelligent assistant that listens, understands, and responds in real time.
That means:
- No more “press 1 for sales, press 2 for support.”
- Faster, smarter routing to the right outcome.
- Natural conversations that capture details, answer questions, and hand over seamlessly to your team when needed.
Talkative Voice AI transforms your phone line into an intelligent entry point for your customer experience.
🎥 Watch Voice AI In Action
See how Voice AI handles real customer calls with speed, accuracy, and a human touch.
From emergency escalations and fault reporting to bookings, order tracking, and even multilingual support.
Want to see more Voice AI use cases? Check out our demo videos below - just use the dropdowns to explore different industries.
Payment & Branch Support for Credit Unions
Virtual Concierge for Hotel Guest Experience
Booking a Car MOT Over the Phone
Healthcare Appointment Booking & Patient Assistance
Appointment Rescheduling
Watch Our Webinar: No More Hold: How to Slash Wait Times with Voice AI
⚙️ How Voice AI Works
When a customer picks up the phone and dials your number, Voice AI is the first to answer.
From there, a series of intelligent steps happens behind the scenes, all designed to deliver a seamless experience:
- Caller speaks → Their voice is converted to text using Speech-to-Text (STT) technology.
- AI interprets → The text is passed into a Large Language Model (LLM) that decides how to respond, based on your prompt and configured tools.
- AI responds → The output is converted back into speech using Text-to-Speech (TTS) technology, allowing the AI to respond to the caller in real time.
For even faster, more natural conversations, a Speech-to-Speech (STS) option is available, skipping the text conversion steps and improving tone/emotion handling.
1. Why Prompts Matter: The brain of Voice AI
At the heart of every AI conversation is a prompt.
Unlike traditional decision trees, Talkative’s Voice AI uses natural language prompts to govern its behaviour.
- A prompt tells the AI its role, goals, and how to guide the caller.
- Instead of rigid decision trees, prompts let Voice AI handle conversations in natural language.
- For example, you might tell it: “Collect the customer’s order number, confirm their postcode, then provide tracking information.”
Prompts make Voice AI flexible - whether it’s capturing emergency details, making a booking, or giving order updates.
Want to see how to build your first VoiceBot? Head over to [Setup & Configuration].
2. Tools & Actions: Giving Voice AI the ability to do more
Prompts guide the conversation, but tools let Voice AI act.
With tools, the AI can:
- Transfer calls to the right department.
- Search your Knowledge Base.
- End calls politely if needed.
- Make external API calls (e.g., booking a calendar slot).
- Capture structured details like names, IDs, or postcodes.
You can start simple with just the Knowledge Base tool to answer common questions. Or, you can add advanced tools to create powerful, automated call flows.
Ready to go further? See [Advanced Tools & Configuration].
3. Connecting to Phone Systems: Bringing Voice AI into your world
Once your AI voicebot is ready, it needs to connect with your telephony. Voice AI integrates with:
- SIP (preferred for flexibility)
- Mitel (with IVR, SIP Refer, and real-time screenpops)
- Other PBX systems via PSTN
This means Voice AI can sit in front of your existing numbers.
Callers will continue to dial as they always have, but now their first interaction is with an intelligent assistant.
Want to connect your Voice AI to your phone system? See [Telephony Integrations].
4. AI Copilot: Helping your agents when it matters
Sometimes customers still need a human.
And when Voice AI escalates a call, it doesn’t just initiate a transfer- it also provides the context:
- A transcript and summary of the conversation so far
- Key details already collected (name, booking ID, issue)
- Real-time transcription of the ongoing call
This is Voice AI Copilot. It ensures agents are prepared before they even say “hello,” speeding up resolution time and reducing repetition for the customer.
Curious how Voice AI supports your agents? Check out [Voice AI Copilot].
5. Technical Confidence: Built for enterprise, ready for scale
Behind every smooth Voice AI call is a platform designed to be secure, reliable, and future-proof.
- Data sovereignty: Deploy in the US or EU regions depending on your compliance needs.
- Security & compliance: Built with enterprise standards for encryption, storage, and auditing.
- Scalability: Handles anything from a few trial calls to thousands per day.
- Flexibility: Choose between STT/TTS for broad language support or S2S for ultra-low latency and natural tone.
So whether you’re running a small pilot or rolling out across a global contact centre, you can trust Voice AI to keep up.
Want to dive deeper into compliance and hosting details? See [Technical & Compliance].
Bringing it all together…
Voice AI isn’t just one feature - it’s a complete shift in how calls are handled.
From the moment a customer dials, every step is faster, smarter, and more natural.
No clunky IVRs, no repeating details to agents - just smooth, intelligent conversations that connect customers to the right outcome.
- Customer dials → AI answers naturally.
- AI understands → driven by prompts.
- AI acts → with the right tools.
- AI connects → into your phone system.
- AI assists → with full context via Agent Copilot.
Together, these steps turn every phone call into a fast, intelligent, and human-like experience.
Want to see it in action for your organisation? [Book a demo call here].