The Customer phone number is included within the Voice AI Prompt. This means you can
Vary the behaviour of Voice AI Depending on the phone number.
If you would like to alter behaviour based on the country code of the caller, you can add an instruction like
If the user is calling in with a Turkish number, only respond in Turkish.Use within Voice AI Request tools
If you have an external system that can do lookups based on a customer’s phone number, you can add it in as a Voice AI Tool and configure it to receive the customer phone number. A sample configuration is available below.
