Although we hope this Knowledge Base is covering all eventualities, there may be times when you need to reach out to the Talkative team for extra help.
If you do come across an issue or have a query that requires more technical help you can raise a ticket by emailing support@gettalkative.com with the following information…
For Issues
- Describe the issue in detail
- Explain when the issue started to occur
- Provide any screenshots and videos showing the issue
- Send any interaction ID's which can show the issue
- Include your browser and the version you are running
- Inspect the webpage that has the error/issue and send a screenshot of the console and network tabs
- Send files that may support the investigation (please note that the Talkative team may be unable to access certain file types)
For Help or guided How-To’s
- Explain what you need to do within Talkative
- Tell us which feature you would like to know more about
- Screenshots and videos are always helpful
For Feature Requests or suggestions
- Explain the feature improvement/idea you have in detail
- Let us know what priority this is for you (critical, nice to have etc)
- Tell us what you're currently having to do and what you would like improving about that process
- Screenshots, videos or even mock ups are very welcome