Talkative helps organisations convert online customers by enabling human communication through websites. The Talkative solution allows companies to embed voice, video, chat and cobrowsing into their websites.
This cookie policy overview document explains how our cookies work and what personal data we might collect from website visitors. This policy applies for Talkative’s Engage solution and other related products (collectively, the “Solution”) directly or through a Talkative client (for example, on a Talkative client's website or mobile app).
These cookies are listed below. Each are required in order for the solution to behave as expected. The UUID which is present in the name is a wildcard UUID and will change depending upon the customer and implementation. You will need to make sure any cookie management systems expect a wildcard UUID here.
Name | Description | Sample Value | Domain | Expires | Secure |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__widget_is_visible | Lets Talkative know if the widget is open or not | 1 | .yourwebsite.com | Session | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__last_visited_url | Provides the last visited page URL | https%3A%2F%2Fgettalkative.com%2F | .yourwebsite.com | Session | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__widget_is_controlled_fullscreen | Lets Talkative know if the widget is fullscreen or not | 0 | .yourwebsite.com | Session | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__journey_entries | Provides the last visited page URLs to show to the agent | %5B%7B%22url%22%3A%22https%3A%2F%
2Fgettalkative.com%2F%22%2C%22title%22%
3A%22Video%20Chat%2C%20Live%20Chat%2
C%20Cobrowsing%20Software%20%7C%20Tal
kative%22%2C%22time%22%3A1643213856%7D%5D | .yourwebsite.com | Session | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__push_prompt_dismissed | Lets Talkative know if the widget should show the prompt for push notifications | 0 | .yourwebsite.com | Session | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__customer__uuid | Lets Talkative track customers across interactions within the same business, e.g. to identify returning chat users | 79012204-e8c7-4942-aeeb-67ad0b0612f1 | .yourwebsite.com | 1 year | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__selected__tab | Used for managing selected feature within the widget | Chat | .yourwebsite.com | Session | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__read__message__ids | Used for unread message counter | %5B13937422%5D | .yourwebsite.com | Session | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__dismissed_nudges | Tracks which chat widget nudges have been dismissed by the user. | [{"id":"41871e4b-8f7e-47eb-a4ba-0daddecfd6d9","expiry":1647859151397}] | .yourwebsite.com | Session | ✓ |
talkative_ecs__eu__6a8cea70-17d0-4f20-8d2b-ad1ce31739c6__read_message_ids | A temporary cookie that is used in initialisation to determine the current state of messages read by the user. | [1,2,3] | .yourwebsite.com | Session | ✓ |
Device Spec Data
Talkative collects the following information from the website visitor about their device:
- IP address
- Country
- Location
- OS
- OS version
- Browser
- Browser version
- Camera availability (y/n)
- Microphone availability (y/n)
- Speaker availability (y/n)
- Internet speed
This information is used as part of the Quality of Service monitoring to ensure an optimal experience for the website visitor. For example, if the website visitor does not have a microphone detected, they are not offered an option for a webcall.
Customer Journey Data
The pre-interaction cookies collect basic information about how that website visitor has interacted with the website up until that point.
The following data is collected:
- URL of page visited
- <title> of page
- Time spent on each page
This information is presented to the Talkative agent to provide some context around the inbound interaction.
Your choice
Web browsers are usually set to accept cookies. However, if you prefer not to receive cookies, you typically have the option of setting your browser to refuse cookies. If your browser is set to refuse cookies, it is likely that some of the functionality offered by Talkative will not be available or will not work as effectively for you.
For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org