This guide assumes you have configured your SIP trunk in the MBG (or similar) - please review the MBG Setup Guide if you have not configured this step.
Introduction
This guide will enable you to configure your MX-One to pass calls to the Voice AI system and provide configuration to enable the calls to be returned (if applicable with a CC platform).
Add a New SIP Profile
Create a new Standard profile and then change the following settings.
Option | Value | Notes |
Protocol | UDP | TLS is also acceptable |
Proxy #1 | sip.twilio.com | This is the DNS name for the Twilio SIP Trunk |
Proxy #1 Port | 5060 | 5060 for UDP connections, 5061 for TLS |
Domain | {uuid}.sip.twilio.com | The SIP Trunk address provided by Talkative |
Domain Port | 5060 | 5061 if using secure connection |
Local Proxy | Yes | This is required to tell the SIP Trunk to route via the MBG (SBC) |
Local Address | {mbg-ip} | Enter the IP address of your MBG/SBC |
Local Port | 5060 | 5061 if using TLS |
Authentication | Client SIP | |
Login | siptrunkuser | This will be provided to you by Talkative |
Password | {password} | 20 character password provided by Talkative. |
This screenshot will help provide context for the location of the above fields. Fields highlighted in yellow should be configured according to your requirements.