A WhatsApp/SMS Sandbox is the safe way to test your WhatsApp/SMS chat before going live meaning you can make all the necessary adjustments before launching to your customers.
You will need to apply for a WhatsApp/SMS number before going live but you can use your own number in the Sandbox to test with.
🛠️ How to create your WhatsApp/SMS Sandbox
Step 1: Open Messaging Service Queue Connections
- Select ‘Settings’ on the left side menu
- Select ‘Messaging Service Queue Connections’ from the Feature Management section The Quick Search bar at the top is super useful for finding the setting you need 😉
- Select ‘Add Messaging Service’
☎️ You’ll need to include the international calling code like +44 or +121 for example
🏖️ Step 2: Create a Sandbox
- Select ‘Sandbox’
- Choose the relevant queue from the drop down
- Enter the phone number you would like to use to test it out
- Hit ‘Create Queue Messaging Config’’
🧪 Step 3: Start testing in your Sandbox
- Send a message on WhatsApp/SMS to one of the numbers below depending which region you are operating…
🤳 EU (eu.engage.app) +447888868897
🤳 US (us.engage.app) +19292929772
🤳 AU (au.engage.app)+19292928010
- Inside your console this message will appear, ensure your user is set to be in the right queues.
