Help Hub
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Core Features & Tools
🎨 Talkative Chat Widget
Chat Widget: Complete Design Guide
Advanced Chat Widget Guide: Using Programmatic (API) Actions
Displaying Avatar Images
Detecting URL query parameters in widget URL rules
🤖 Talkative Chatbots
Chatbot Builder: Complete Guide
Integrating the Talkative chatbot with your system (Fulfillment/Webhooks)
Escalate to Email from a Chat Bot
Talkative Agent Console Settings
How to Set Up Canned Messages
User Profile Settings Overview
Agent Wrap Up Forms
Agent Statuses: Adding, Viewing & Updating
📊 Talkative Analytics & Reporting
Interaction Logs Overview
Live Dashboards: Complete Guide
Analytics Overview & Custom Report Building
Creating Alerts
Homepage metrics explained
💬 Social Messaging: WhatsApp, SMS & Facebook
SMS / WhatsApp Set Up (Messaging Service Queue Connections)
Creating a WhatsApp/SMS Sandbox
Outbound & Mass Outbound SMS
WhatsApp Chatbot: Suggested Replies
SMS for USA – A2P 10DLC Registration
Setting Up an Integration with your Facebook page
Post-interaction SMS rules
How does the SMS Number Host Process Work
Whatsapp/SMS Queue Mappings
WhatsApp Troubleshooting FAQ
WhatsApp: Overview & Best Practices (START HERE)
WhatsApp: New WhatsApp Business Account Setup Guide
WhatsApp: Adding an additional WhatsApp Business Account to your Engage account
WhatsApp: Adding a WhatsApp Business Account which was previously linked to another supplier
WhatsApp: Adding a WhatsApp Number to Engage
WhatsApp: Adding new Talkative hosted numbers to your WhatsApp Business Account
WhatsApp: Transferring a Personal WhatsApp Number into your WhatsApp Business Account
WhatsApp: Configuring outbound message templates
WhatsApp: What to do if your account is restricted by Meta