The following table details common WhatsApp faults and their resolution paths.
Fault Symptoms | Solution |
After adding a WhatsApp number to Meta the number status is stuck in pending for more than 24 hours. This is following a successful 2FA verification of the number | This happens due to a desync between Meta and our upstream provider Twilio. Please reach out to support so we can raise a support ticket with Twilio to have them force a resync. |
When trying to add a number in Meta, it fails saying the number is already in use. | This happens when the number you are trying to add is a personal WhatsApp number which is linked to an active WhatsApp account on a mobile phone. Follow the guide here, to resolve this issue |