Setting your Business Hours

Created by Seb Coulthread, Modified on Tue, 23 Apr 2024 at 10:18 PM by Seb Coulthread

The Talkative application will not show outside business hours. The only exception to this is if you have offline-email enabled as a feature or have a custom widget implemented.

To update business hours, follow the below steps: 

Different Hours For Different Queues

Talkative allows you to set different business hours for different queues, allowing you to have different opening hours for different parts of your website or different business units.

If you have just one set of business hours, this will be the Default business hours setting, and will apply to all queues.

Adjusting Hours In Queue Settings Page

You can also specify which hours preset applies to each queue within the queue settings page: 


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