SMS Messaging

Created by Seb Coulthread, Modified on Tue, 23 Apr 2024 at 10:34 PM by Seb Coulthread

Talkative lets you receive SMS messages and respond within the agent console.

To set up SMS:

1. Request a number from Talkative support - currently it is a manual process for Talkative to provide you with an inbound SMS number. You can also port over your existing number (some regional restrictions may apply).

2. Talkative will provision you the number and add it to your account. When this is done, go to Company Manager and click on "Manage Messaging Service Queue Connections". (You must be an Account Holder).

3. On the "Add Messaging Service" dropdown, click SMS:

4. Then simply connect it to the desired queue. From this point on, all messages sent to your SMS number will be sent through to this queue.

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