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Knowledge base
GenAI Chatbot (1)
Talkative Chatbot (13)
Integrating the Talkative chatbot with your system (Fulfillment/Webhooks)
Talkative Chatbot Builder
GenAI Chatbot - AI Knowledgebases
View all 13
Business Hours (1)
General (1)
Setting your Business Hours
Engage Platform (6)
User Profile (3)
Global Quick Search
New Supervisor Dashboard
User Profile Settings Overview
General (1)
Moving to partitioned cookies
Setup (3)
Talkative Setup Guide
Chat Widget Design
Talkative Setup Guide (Trumpet)
Platform Access (5)
How to Enable MFA / 2 Factor Authentication
Resetting Your Password
Agent Technical Requirements
View all 5
Talkative Application Information (11)
Privacy Policy
Data Preferences
Data Centre Security
View all 11
Billing (1)
Conversation Usage & Overage Limits
Agent Console (2)
Console Features (14)
AI Rephrase in New Console
AI Interaction Training - Customer Chatbots
Customer View
View all 14
Mobile Agent Console (3)
Agent mobile - Android
Agent Mobile - iOS
Customising iOS Agent Notifications
Interaction Logs (1)
Data Filtering & Views (6)
Interaction Logs Overview
Reasons for ended interactions
AI Interaction Summaries
View all 6
Analytics (3)
General (3)
Getting Started with Analytics
AI Insights Analytics reports
AI Analytics Assistant
Creating & Editing Reports (4)
Custom Analytics Bulletins via Email
Mass Customer Notifications
Analytics Overview
View all 4
Pre-Built Reports (2)
Sentiment Analysis
Average Handle Time (AHT) Report
Live Dashboard (1)
Viewing, Editing and Creating Dashboards (4)
How to Create and Edit Live Dashboards
Realtime Supervisor Chat/Video Monitoring
AI Alerts - Real-time AI Transcript Analysis
View all 4
Chat Widgets (4)
General (1)
Can custom CSS be added to the widget?
General, Scripts and Versions (8)
SMS 2FA within chat widget
Adding Talkative Scripts To A Website
Interaction Data
View all 8
Widget Configs and Page Rules (2)
Custom minimised chat buttons
Deploying Different Widgets Based on User Login Status
Widget Editor (19)
How to Auto Start an Interaction when Chat Button is Pressed
Post-Chat CSAT Feedback Surveys & Reporting
Handling Single Page Applications (SPA)
View all 19
General Settings (5)
General (8)
File Transfer Types
Cobrowse Feature Toggle
Licence guide, usage, billing
View all 8
Company Configs (12)
New Settings Menu
Video Chat Virtual Backgrounds and Blurring
Enable Interaction Wrap-up in Agent Console
View all 12
Routing Systems (4)
Creating and Editing Agent Statuses
User Queue Status/Presence/Availability
Create Talkative Interaction Routing
View all 4
Email Customisations (3)
Offline email formatting and deliverability
Post Interaction Email Rules
How to Customise Chat Transcript Email's
Translation Glossaries (1)
Creating Translation Glossaries
Users (1)
User Management (5)
Integrated Users
User Workload Management
What happens to the data when an agent leaves the company?
View all 5
Queues (1)
Queue Management (7)
How to Setup your Queues & Groups
Setting a Fallback Queue
Enhanced Timeout Messages
View all 7
Canned Messages (1)
Personal Canned Messages (2)
Creating Personal Canned Messages
How to Set up Canned Messages
Security (1)
Engage Platform Security (3)
Viewing & Updating Access Logs
Firewall
Blocked Customers
Integration (14)
Netcall (1)
Netcall Integration
CRM (16)
Setting up the Azure Blob Storage Integration
Salesforce Einstein integration
Setting up Azure Service Bus
View all 16
API (6)
Signed Interaction Data
API Authentication
Filtering Interactions
View all 6
Agent Assist/AI (2)
Agent Assist - Google AI
Talkative AI Email - Mitel Extension
Mobile (2)
iOS SDK
Android SDK
SSO/SCIM (2)
User Account Provisioning & Deprovisioning with SCIM
SSO Configuration Management
Shopify (1)
Shopify integration
Scheduling (4)
Using Scheduled Interaction in your own Website
Google Analytics Event Integration
Scheduling interactions via Calendly
View all 4
Automation (1)
Setting up a Zapier Integration
Mitel MICC (8)
Mitel Ignite Browser Extension
MiCC Agent Training
Mitel MiCC-B Integration Guide
View all 8
Omnichannel (12)
WhatsApp Application Process
Setting up WhatsApp for your company
WhatsApp Sandbox
View all 12
Chatbot (3)
Configuring Dialogflow Chatbot
Configuring Dialogflow CX
Accessing Dialogflow Chatbot Intent Logs
NICE (1)
NICE CXone integration guide
Telephony (1)
PSTN Warm Transfer
FAQ's (2)
Talkative Application (4)
Not Receiving any Interactions
Queue Cannot Be Deleted
How to resolve talkative-cdn.com sent an invalid response error
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Troubleshooting (8)
Customer Issue Troubleshooting Process For Partners
"I Can't See The Users Messages"
My chat widget is not appearing
View all 8
Voice AI (1)
Voice AI (3)
Voice AI Architecture
Voice AI Functionality
Voice AI - Mitel