Agent Mobile - iOS

Created by Seb Coulthread, Modified on Tue, 23 Apr 2024 at 09:30 PM by Seb Coulthread

How to respond to chats on your iOS device

Agent mobile - iOS

In addition to Talkative's browser-based agent console for desktop use, the agent console can be accessed on iOS mobile/tablet devices.

You must be on iOS 16.4 or higher.

Progressive Web App (recommended)

1. Please visit Talkative on your Safari browser.

2. Click on the Share icon. 

3. Scroll down and click "Add to Home Screen"

We recommend you tick "remember me" when logging in.

On your device, be sure to accept notifications. We recommend that your iOS settings are such that you will be able to hear notifications, to maximise the chance of being notified when an interaction comes to you.

Next, make sure you are set to "Available" on the queue page. At this point, you can now close your device or use other applications.

You will receive push notifications when:

• you receive a new interaction - note that you typically have a short time to pick up the interaction - when you receive an interaction, you need to be quick!

• you receive a new message

• you have been set to offline (typically because you didn't pick up the chat/video in time)

Depending on your organisation's set up, you may need to log in each morning.

To stop receiving notifications, go back to the web page and set yourself to "offline" or similar. 

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