Knowledge Base

Getting Started 5

• Getting Started
• Setting your Business Hours
• Setting your Queues & Groups
• Agent Technical Requirements
• Resetting Your Password

Legal Stuff 1

• Talkative Terms & Conditions

Security 8

• Application Security
• Cloud Infrastructure Security
• Cookie Policy
• Credit Card Masking
• Data Centre Security

See all 8 articles

Application Permissions 1

• Application Permissions

Mitel MiCC 3

• MiCC Agent Training
• Mitel Call Me (Callback) Configuration
• Mitel MiCC Integration Guide

Scripts 7

• Adding Scripts - Legacy Scripts
• Website API Guide
• Signed Interaction Data
• Handling Single Page Applications
• Callback Events

See all 7 articles

Mobile app integration 2

• iOS SDK
• Android SDK

SSO 2

• Adding Azure Active Directory as an SSO Provider
• User Account Provisioning & Deprovisioning with SCIM

User Management 1

• Adding an Integrated User

Console Features 6

• Canned Messages
• Customer View
• Data Capture Messages
• Message Notifications
• Page Push

See all 6 articles

Mobile agent console 2

• Agent mobile - Android
• Agent mobile - iOS

Security & Safety 1

• Firewall

User Management 1

• User Workload Management

Queues 2

• Setting a Fallback Queue
• Setting an Initial Message

Supervisor Functions 1

• Mass Customer Notifications

Interaction Logs 1

• Interaction Logs Overview

Supervisor Monitoring 1

• Realtime Supervisor Chat Monitoring

Azure Service Bus 1

• Setting up Azure Service Bus

Salesforce 0

Customer Scripts 1

• My chat widget is not appearing

Engage Portal 1

• Not Receiving any Interactions

Interaction Data 4

• Retrieving All Interactions
• Filtering Interactions
• Including Additional Interaction Data
• Retrieving an Interaction By ID

Authentication 1

• API Authentication

Setup & Configuration 1

• Configuring Dialogflow

Talkative Analytics 2

• Getting Started
• Generating Custom Reports

Scripts 1

• Interaction Data