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Release Notes
Knowledge base
FAQs
Customer Scripts
1
My chat widget is not appearing
Engage Portal
4
Not Receiving any Interactions
How to resolve talkative-cdn.com sent an invalid response error
How To Customise The Chat Transcript Email
Queue Cannot Be Deleted
Troubleshooting
1
"I Can't See The Users Messages"
Website Scripts (Version 2)
Scripts
8
Interaction Data
Adding scripts
Create a Custom Widget Icon
Using Programmatic Actions
Salesforce Communities / Experience
See all 8 articles
Config Management
4
Widget Versioning for Customer Scripts
Updating your Chat Script Versions
Configuring Widget Language Strings
Chat Widget - Overview
Card Configuration
2
Creating an Offline Email Card
Pre-Interaction Data Collection
Security
Security
8
Application Security
Cookie Policy
Credit Card Masking
Data Centre Security
Data Preferences
See all 8 articles
Application Permissions
1
Application Permissions
Contact Centre Integrations
Mitel MiCC
4
MiCC Agent Training
Mitel Call Me (Callback) Configuration
Mitel MiCC Integration Guide
Mitel Ignite Browser Extension
API
Interaction Data
4
Retrieving All Interactions
Filtering Interactions
Including Additional Interaction Data
Retrieving an Interaction By ID
Authentication
1
API Authentication
Login & Identity
SSO
2
User Account Provisioning & Deprovisioning with SCIM
SSO Configuration Management
User Management
1
Integrated Users
2 Factor Authentication
1
2 Factor Authentication
Agent Console
Console Features
8
Canned Messages
Customer View
Data Capture Messages
Message Notifications
Page Push [Deprecated]
See all 8 articles
Mobile agent console
2
Agent mobile - Android
Agent mobile - iOS
CRM Integrations
Azure Service Bus
1
Setting up Azure Service Bus
Salesforce
0
Generic CRM/Webhook
1
Setting up a Generic CRM/Webhook Integration
Zapier
1
Setting up a Zapier Integration
Azure Blob Storage
1
Setting up the Azure Blob Storage Integration
Social Media
WhatsApp
2
WhatsApp Sandbox
Setting up WhatsApp for your company
General Social Media
2
Message Types
SMS Messaging
Administration Tools
Security & Safety
2
Firewall
Viewing & Updating Access Logs
User Management
2
User Workload Management
Creating and Editing Agent Statuses
Queues
2
Setting a Fallback Queue
Setting an Initial Message
Supervisor Functions
3
Mass Customer Notifications
Video Chat Virtual Backgrounds and Blurring
New Supervisor Dashboard
Analytics Platform
Talkative Analytics
2
Getting Started
Generating Custom Reports
Dialogflow Chat Bot
Setup & Configuration
1
Configuring Dialogflow
Analytics & Reporting
Interaction Logs
2
Interaction Logs Overview
Reasons for ended interactions
Supervisor Monitoring
4
Realtime Supervisor Chat Monitoring
Analytics Overview
Notifications Overview
Reporting Generator Overview
General
Getting Started
6
Getting Started
Setting your Business Hours
Setting your Queues & Groups
Agent Technical Requirements
Resetting Your Password
See all 6 articles
Legal Stuff
1
Talkative Terms & Conditions
Website Scripts (Version 1)
Scripts
7
Adding Scripts - Legacy Scripts
Website API Guide
Signed Interaction Data
Handling Single Page Applications
Callback Events
See all 7 articles
Mobile app integration
2
iOS SDK
Android SDK
Cobrowse V2
Configuration & Setup
1
Redacting Data from Agent