Knowledge Base

Customer Scripts 2

• My chat widget is not appearing
• Minimum System Requirements

Engage Portal 5

• Not Receiving any Interactions
• How to resolve talkative-cdn.com sent an invalid response error
• How To Customise The Chat Transcript Email
• Queue Cannot Be Deleted
• Post Interaction Email Rules

Troubleshooting 1

• "I Can't See The Users Messages"

Scripts 8

• Interaction Data
• Adding scripts
• Create a Custom Widget Icon
• Using Programmatic Actions
• Salesforce Communities / Experience

See all 8 articles

Config Management 4

• Widget Versioning for Customer Scripts
• Updating your Chat Script Versions
• Configuring Widget Language Strings
• Chat Widget - Overview

Card Configuration 2

• Creating an Offline Email Card
• Pre-Interaction Data Collection

Security 8

• Application Security
• Cookie Policy
• Credit Card Masking
• Data Centre Security
• Data Preferences

See all 8 articles

Application Permissions 1

• Application Permissions

Mitel MiCC 4

• MiCC Agent Training
• Mitel Call Me (Callback) Configuration
• Mitel MiCC Integration Guide
• Mitel Ignite Browser Extension

Teams 1

• Teams Integration

Interaction Data 4

• Retrieving All Interactions
• Filtering Interactions
• Including Additional Interaction Data
• Retrieving an Interaction By ID

Authentication 1

• API Authentication

SSO 2

• User Account Provisioning & Deprovisioning with SCIM
• SSO Configuration Management

User Management 1

• Integrated Users

2 Factor Authentication 1

• 2 Factor Authentication

Console Features 9

• Canned Messages
• Customer View
• Data Capture Messages
• Message Notifications
• Page Push [Deprecated]

See all 9 articles

Mobile agent console 2

• Agent mobile - Android
• Agent mobile - iOS

Azure Service Bus 1

• Setting up Azure Service Bus

Salesforce 0

Generic CRM/Webhook 1

• Setting up a Generic CRM/Webhook Integration

Zapier 1

• Setting up a Zapier Integration

Azure Blob Storage 1

• Setting up the Azure Blob Storage Integration

WhatsApp 2

• WhatsApp Sandbox
• Setting up WhatsApp for your company

General Social Media 2

• Message Types
• SMS Messaging

Security & Safety 2

• Firewall
• Viewing & Updating Access Logs

User Management 2

• User Workload Management
• Creating and Editing Agent Statuses

Queues 3

• Setting a Fallback Queue
• Setting an Initial Message
• Enhanced Timeout Messages

Supervisor Functions 5

• Mass Customer Notifications
• Video Chat Virtual Backgrounds and Blurring
• New Supervisor Dashboard
• Sentiment Analysis
• Creating Translation Glossaries

Talkative Analytics 3

• Getting Started
• Generating Custom Reports
• Average Handle Time (AHT) Report

Setup & Configuration 2

• Configuring Dialogflow
• Accessing Dialogflow Chatbot Intent Logs

Interaction Logs 2

• Interaction Logs Overview
• Reasons for ended interactions

Supervisor Monitoring 4

• Realtime Supervisor Chat Monitoring
• Analytics Overview
• Notifications Overview
• Reporting Generator Overview

Getting Started 6

• Getting Started
• Setting your Business Hours
• Setting your Queues & Groups
• Agent Technical Requirements
• Resetting Your Password

See all 6 articles

Legal Stuff 1

• Talkative Terms & Conditions

Scripts 7

• Adding Scripts - Legacy Scripts
• Website API Guide
• Signed Interaction Data
• Handling Single Page Applications
• Callback Events

See all 7 articles

Mobile app integration 3

• iOS SDK
• Android SDK
• Customising iOS Agent Notifications

Configuration & Setup 2

• Redacting Data from Agent
• Cobrowse Feature Toggle